Refund policy

Last updated: August 17, 2026

At MavrenArt, we want choosing original art for your home to feel clear, secure, and straightforward. This policy explains when returns, refunds, replacements, and cancellations are available and what you need to do if an issue arises.

Hand-Painted Artwork and Natural Variations

MavrenArt offers hand-painted artwork. Because each work is created by hand, subtle variations in color, brushwork, texture, and surface character may occur from one piece to another. These natural differences are part of the character of handmade artwork and are not considered defects when they remain consistent with the overall design and description shown on our website.

If the artwork you receive materially differs from the product description or visual representation provided on our official website at http://mavrenart.com/, please contact us. After review, you may be eligible for a full refund or another appropriate resolution.

30-Day Return Window

Unless an exception below applies, you may request a return within 30 days after delivery. Return requests received after the 30-day period may not be accepted.

To qualify for a return, the artwork must be unused, unaltered, and returned in its original condition. It must also be packed securely for transit. Reusing the original protective packaging is strongly recommended whenever possible.

After your return request is approved, the artwork must be shipped back within 7 days of receiving the return authorization instructions.

Returns for Personal Preference

If the artwork does not suit your room, interior style, or preferred scale after delivery, you may still request a return within the 30-day return window, provided the artwork meets the return conditions in this policy. Return shipping costs for preference-based returns are the customer’s responsibility.

Artwork Damaged in Transit

If your artwork arrives damaged during shipping, please contact us as soon as possible. We may offer a replacement or a full refund, depending on your preference and the circumstances of the claim.

To help us document the damage and work with the carrier or insurer, please provide clear photographs of the damaged artwork, the external packaging, and the internal protective materials before discarding the packaging.

Custom Artwork

Artwork made or modified to your requested specifications - including custom colors, dimensions, or other personalized requirements - is produced specifically for you and is generally not eligible for return after delivery, except where required by applicable law or where the item arrives damaged or materially differs from the approved specifications.

If you cancel a custom order before shipment, a USD $100 material fee will be deducted to cover supplies and preparation already committed to the order. Custom-order cancellations are not accepted after the order has shipped.

How to Request a Return

1. Email info@mavrenart.com within 30 days of delivery and include your order number and reason for the return.

2. Wait for our return approval, return authorization (RA) number, and the designated return address. Do not send artwork back before receiving these instructions.

3. Ship the approved return within 7 days after receiving the return authorization. Please use secure protective packaging and a trackable shipping method whenever available.

4. After we receive and inspect the returned artwork, we will notify you of the outcome. If the return meets the policy conditions, the refund will be issued to the original payment method within 7 business days.

Important Return Notes

· Return shipping costs for eligible non-damage returns are paid by the customer.

· The approved return address may differ from our business address and will be provided only after the return request has been accepted.

· You are responsible for packing the artwork carefully enough to prevent additional damage during return transit.

· Refund timing after we issue a refund may vary depending on your bank, card issuer, or payment provider.

Contact

Questions about returns, refunds, cancellations, or damaged deliveries can be sent to info@mavrenart.com.