Shipping policy

Last updated: August 17, 2026

This Shipping Policy explains how MavrenArt handles order preparation, delivery, tracking, delays, address issues, customs, and shipping-related claims. Because original and hand-painted artwork requires careful handling, shipping timelines can vary by artwork, destination, and carrier.

Order Preparation

Orders are prepared for shipment after payment has been confirmed and any required production, finishing, drying, inspection, framing, or protective packaging steps have been completed. If an estimated processing time is shown on a product page, at checkout, or in an order confirmation, that timeframe is an estimate unless expressly stated otherwise.

Worldwide Shipping & Free Shipping

MavrenArt offers worldwide shipping to destinations served by our carriers, with free standard shipping worldwide. If optional expedited, special-handling, or other premium shipping services are available, any additional charge will be disclosed before shipment. Free shipping covers the standard shipping charge only and does not include customs duties, import taxes, brokerage fees, or similar charges that may be assessed by the destination country or carrier.

Delivery Estimates

Delivery dates and transit times are estimates only. Actual delivery can be affected by destination, carrier capacity, customs clearance, weather, holidays, peak-season volume, local delivery conditions, and other events outside our reasonable control.

Tracking

When tracking is available, tracking information will be provided after the shipment has been accepted by the carrier. Tracking events may take time to appear or update after dispatch.

Shipping Address and Delivery Responsibility

Please review your shipping address carefully before completing your order. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered fulfillment or has been transferred to the carrier.

If a shipment is returned because of an incorrect, incomplete, refused, or undeliverable address, additional shipping costs may apply before the order can be resent, to the extent permitted by applicable law.

Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, brokerage fees, or similar charges may be assessed by the destination country or carrier. Unless otherwise stated at checkout or required by law, these charges are not included in the product price and are the customer’s responsibility.

Shipping Delays

We are not responsible for delays caused by carriers, customs authorities, severe weather, transportation disruptions, inaccurate delivery information, or other circumstances outside our reasonable control. If a shipment is significantly delayed, contact us and we will assist with available carrier information or claim procedures.

Damaged Shipments

If your artwork arrives damaged, contact mavrenart@gmail.com as soon as possible and keep all packaging. Please send clear photographs of the artwork, exterior carton, internal packaging, and shipping label. Depending on the circumstances, we may arrange a replacement or refund in accordance with our Return & Refund Policy.

Lost or Missing Shipments

If tracking shows no meaningful movement for an extended period or indicates a delivery problem, please contact us. We may ask you to confirm the delivery address and cooperate with carrier tracing or insurance procedures. Any replacement or refund will be determined after the available shipping information has been reviewed and subject to applicable law.

Contact

For shipping questions, contact info@mavrenart.com